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Last Updated: 05/16/2024
in Benefits Card FAQ's
Merchant codes are set by the merchant account. We do not have the ability to change the merchant code. If you are purchasing an eligible item but your benefits card is not being accepted, please use an alternate form of payment and submit a claim...
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Last Updated: 05/16/2024
in Benefits Card FAQ's
No. Once you have set up a PIN, all cards on your account will use the same PIN. Likewise, if you change the PIN for your account, the PIN will change for all cards. ...
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Last Updated: 05/16/2024
in Benefits Card FAQ's
If your daycare provider does not accept credit cards, you can use an alternate form of payment and submit a claim for reimbursement through your online account. If your claim is submitted in good order by Wednesday at 5pm ET, your reimbursement w...
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Last Updated: 05/16/2024
in Benefits Card FAQ's
If your claim is found to be ineligible or we do not receive supporting documentation for the transaction as requested, Sentinel will ask you to pay the ineligible amount by sending a check made payable to: Sentinel Group 100 Quannapowitt Parkway...
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Last Updated: 05/16/2024
in Benefits Card FAQ's
Your benefits card may only be used to purchase qualified expenses based on your employer's plan. Cash cannot be accessed from the card. If cash is the only acceptable form of payment for the qualified expense, you will need to pay for ...
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The benefits card is available to add to your mobile wallet! Using your mobile wallet is a convenient way to store your benefits card details right on your smartphone so you always have the ability to make a purchase at the point of sale eve...
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Your benefits card can be used for qualified medical expenses wherever Visa is accepted. In order for a purchase to be approved, the merchant must have a qualified merchant code for the plan. *International transactions may have different t...
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Using your benefits card at the point of sale is an easy and convenient way to utilize your FSA funds. When the transaction goes through, it is not always clear what item or service was purchased. This is common when a provider can be used ...
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Common reasons for a purchase being declined include: There isn’t enough money in your account to completely cover the expense. Please note that if the amount swiped exceeds your available account balance, the transaction will be declined....
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Last Updated: 05/16/2024
in Benefits Card Card Activation
You can find your benefits card status easily through your online account at Sentinelgroup.com . The benefits card information can be found under the Profile menu within your account and selecting the Banking/Cards menu item. The Statu...