Welcome to the Help Center

Updated Articles

  1. HSA Investment Performance and Fact Sheets

    The Sentinel HSA is a simple way to create a smart HSA investment strategy. Your initial funds will be allocated to the HSA default fund, the HCB Interest Bearing Account. Once your account balance exceeds the minimum cash threshold, you may alloc...
  2. Setup Your HSA Investments

    You will need to maintain a minimum cash investment. Once your balance is above the required minimum you may elect to move some of your funds into the investment options available within your plan.  In order to set up your   funds in excess of the...
  3. HSA Investment Options

    The Sentinel HSA is a simple way to create a smart HSA investment strategy. Once your account balance exceeds the minimum cash threshold, you may allocate HSA funds to other investment options. We offer a choice of select investments options provi...
  4. Mobile App - Retirement Accounts

    The Sentinel Group app gives you real-time access to your retirement account balances as well as the ability to process account transactions wherever you are.  Search for "Sentinel Retirement" and download the app from the iTunes App Store or...
  5. Forgot Your Login

    If you cannot recall your credentials, select "Forgot your login?"  below the credential fields on the Account Access page: Once you have selected "Forgot your login?" you will be prompted to enter some additional i...
  6. How to add a transit card to Apple Wallet?

    Add a transit card to Apple Wallet Add a transit card to the Wallet app to pay for rides using Apple Pay. To ride transit using Apple Pay, you need: A compatible iPhone or Apple Watch. Check with your transit agency to see which models are su...
  7. How to add a transit card to Google Wallet?

    Use Google Wallet for transportation For some public transport systems, you can use Google Wallet to tap to pay for transportation at the fare terminal with a supported credit or debit card. For others, you can buy or save a transit pass to Goog...
  8.  How do I add my benefits card to my Apple Wallet?

    Adding your benefits card to your mobile wallet can make paying for eligible expenses faster, more secure, and contactless. With mobile payments, you don’t need to use (or even bring) your benefits card when you want to pay for eligible expenses. ...
  9.  Registering as a New User

    What you need to get started If you have never accessed your account you will need to register as a new user. In order to register you will need your Plan Access Code which will be provided to you by your employer.     ...
  10. Monthly COBRA & Direct Bill Payments

    COBRA and Direct Bill premiums are due the first day of the month but there is a 30 day payment grace period. Payments must be received or post-marked by the last day of the month in which they are due to avoid any lapses of coverage. We accept c...