Welcome to the Help Center

Benefits Card Transactions

Articles

Declined Payments
Common reasons for a purchase being declined include: There isn’t enough money in your account to completely cover the expense. Please note that if the amount swiped exceeds your available account balance, the transaction will be declined. For e...
Receipt Request for Benefits Card Transactions
Using your benefits card at the point of sale is an easy and convenient way to utilize your FSA funds.  When the transaction goes through, it is not always clear what item or service was purchased. This is common when a provider can be used for v...
Using the Benefits Card Internationally
Your benefits card can be used for qualified medical expenses wherever Visa is accepted. In order for a purchase to be approved, the merchant must have a qualified merchant code for the plan.  *International transactions may have different transa...
Mobile Benefits Card Payments
The benefits card is available to add to your mobile wallet!  Using your mobile wallet is a convenient way to store your benefits card details right on your smartphone so you always have the ability to make a purchase at the point of sale even if ...

Popular Articles

Recent Articles

Stay Connected

© 2025 Sentinel Group, All Rights Reserved.

Sentinel Group and eMoney Advisor, LLC, Broadridge Investor Communication Solutions, Inc., and Zywave, Inc. are separate, unaffiliated companies that are not responsible for each other's services and products.

Financial planning and investment advice are offered through Sentinel Pension Advisors, LLC., an SEC registered investment advisor. Insurance products offered through Sentinel Insurance Agency, Inc. Investment brokerage services offered through Sentinel Securities, LLC. Member FINRA & SIPC. Sentinel Group is the brand name for the Sentinel family of companies which includes Sentinel Benefits Group, LLC., Sentinel Pension Advisors, LLC., Sentinel Insurance Agency, Inc., and Sentinel Securities, LLC.

Sentinel Group and its affiliates do not provide tax advice. All information has been obtained from sources believed to be reliable, but its accuracy is not guaranteed. The information provided is for educational and informational purposes only and is not intended, nor should it be interpreted, as an offer, solicitation, or recommendation to purchase or sell any security mentioned.