Articles
Can I access cash from my benefits card?
Your benefits card may only be used to purchase qualified expenses based on your employer's plan. Cash cannot be accessed from the card. If cash is the only acceptable form of payment for the qualified expense, you will need to pay for the expen...
Will there be a different PIN for each card on my account?
No. Once you have set up a PIN, all cards on your account will use the same PIN. Likewise, if you change the PIN for your account, the PIN will change for all cards. ...
What if a claim I paid using my benefits card is later found to be ineligible?
If your claim is found to be ineligible or we do not receive supporting documentation for the transaction as requested, Sentinel will ask you to pay the ineligible amount by sending a check made payable to: Sentinel Group 100 Quannapowitt Parkway...
What do I do if my daycare provider doesn't accept credit cards?
If your daycare provider does not accept credit cards, you can use an alternate form of payment and submit a claim for reimbursement through your online account. If your claim is submitted in good order by Wednesday at 5pm ET, your reimbursement w...
How do I get a merchant added to the approved merchant network?
Merchant codes are set by the merchant account. We do not have the ability to change the merchant code. If you are purchasing an eligible item but your benefits card is not being accepted, please use an alternate form of payment and submit a claim...