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Notifications & Statements

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Claim Denial Letter - Example
Below is an example of a Notification of Denied Claim. **Action Requied: If there are additional steps needed to approve or resolve your claim the instructions will be located under the ACTION REQUIRED section.  Please see help topics on ...
Request For More Information
Below is an example of a Request For More Information from a debit card transaction.  Please Note -   Specific documentation requirements as well as any additional claim detail notes will be included in the notification Failure to pr...
Updating Your Notification Preferences - FSA/HSA
You can choose how to receive notifications regarding claims, payments and debit cards through your online account .  Receive text alerts about your account through your mobile phone! You can configure which notification you would like to rec...
Reimbursement Account Statements
When your account statement is available you will receive a notification by email directing you to view the statement details in your online account .  Once you are logged into your online account - select Message Center from your Main Accoun...
Understanding Your Explanation of Benefits (EOB)
Patient account number  - Your account number with your health care provider. A mount charged  - The total amount charged by a health care provider for services you received, whether or not the services are covered under your...