Articles
Reviewing a Denied Claim
If a submitted claim is denied you will receive a notification of denial by email directing you to view the details in your online account . 1. Go to Message Center Once you are logged into your online account select Message Center from your Ma...
Uploading Claim Documentation
Uploading additional documentation through your online account is the quickest and easiest way to provide supporting documentation for your claim. 1. Once you are logged into your online account you will see that you have receipt(s) needed i...
Submitting an Online Claim
Submitting your claim online is the quickest and easiest way to be reimbursed from your plan. You will know immediately that Sentinel has received your claim and you can upload the required substantiation right in your portal. To ensure that y...
Online Claim Repayment
Repaying ineligible expenses through your online account is the quickest and easiest way to reimburse your plan account. 1. Once you are logged into your online account you will see that you have a repayment pending in the Tasks section on your...
Navigating Your Online Account
Review the guide below to get the most from your online account.
For a quick highlight of commonly used features online click HERE . ...
Logging Into Your Account
To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button. From the login box dropdown menu, select “FSA, HSA, HRA, Commuter Accounts”. Yo...
Mobile App - FSA/HSA/HRA
Manage your health benefits on-the-go: 1. Download our Sentinel (FSA, HSA, HRA) Mobile App from the App Store or Google Play Scan here to access App Store: 2. Log in using your existing username and password En...
Adding Direct Deposit Information
Getting your funds via direct deposit is easy and a much faster way to receive your reimbursement. 1. Once you are logged into your online account you will have a menu at the top of your account. Select Banking/Cards from the Accounts menu. ...
Adding a Dependent
Adding a dependent to your account will allow you to track claim expenses by each household member. You will need to add a dependent in order to submit claims for dependent care reimbursements. 1. Once you are logged into your online account you...
Update Your Personal Information - FSA/HRA/HSA
Updating your personal information can be done quickly through your online account. Log In Here . 1. Once you are logged into your online account hover over the Accounts menu at the top of your page. Select Profile Summary from the the menu opt...
Expense Tracker
You may view and manage your expense activity all in one place by using the Expense Tracker. The Expense Tracker will serve as a "virtual shoebox" to store expense information. You can store, track, import, and export expenses and receipts for ...
FSA/HSA/HRA Documents & Forms
You can find additional documentation and forms for your plan by navigating to the Tools & Support menu. Once you are logged into your Online Account , select Tools & Support. You will be able to view and download: Account Access Authorization F...
Submitting a Claim- Smart Scan
Smart Scan makes it easy to scan an EOB right from the mobile app and autofill expense details. It is conveniently located on the home page of the mobile app . 1. To begin simply click 'Start Scanning'. 2. Select the type of EOB to scan. (F...
Resetting Your Login Credentials
If you forgot your password to login to your online portal and have security questions on file, you will be able to reset your password by using the Forgot Password? Option on the login screen. Click the Forgot Password? link on the login s...