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  1. Can I Transfer Money From My Health Care FSA to My Dependent Care FSA?

    No, you can use funds only for the purpose for which the election was initially made. IRS regulations do not allow funds to be transferred or commingled between accounts. So, the money in your Health Care FSA may only be used for health care expense...
  2. Does My Daycare Provider Need To Be Licensed To Use The Dependent Care FSA?

    No, you can use the Dependent Care FSA to cover expenses for anyone who watches your children while you and your spouse are working. It can even be a family member, as long as that person is not your tax dependent. The provider must provide their So...
  3. I Just Received My Bill For a Service From Last Year, Can I submit A Claim for Reimbursement?

    Expenses reimbursed under an FSA must be incurred during your period of coverage under that FSA. Expenses are treated as having been incurred when you are provided with the care or service, NOT when you are formally billed, charged or pay for the...
  4. What if a claim I paid using my benefits card is later found to be ineligible?

    If your claim is found to be ineligible or we do not receive supporting documentation for the transaction as requested, Sentinel will ask you to pay the ineligible amount by sending a check made payable to: Sentinel Group 100 Quannapowitt Parkway...
  5. Will there be a different PIN for each card on my account?

    No. Once you have set up a PIN, all cards on your account will use the same PIN. Likewise, if you change the PIN for your account, the PIN will change for all cards. ...
  6. Logging Into Your Commuter Account

    To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button on the upper right corner. From the login box dropdown menu, select “FSA, HSA, H...
  7. Logging Into Your HSA Account

    To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button on the upper right corner. From the login box dropdown menu, select “FSA, HSA, H...
  8. Do Orthodontic Services Have to Have Been Incurred to Be Eligible for Reimbursement from a Medical FSA?

    No, they do not. Orthodontic expenses are reimbursed when actual payments have been made, even if the services have not yet been rendered. Orthodontic expenses typically are payable to the orthodontist at the onset of treatment or through an insta...
  9. Are My Reimbursements From My FSA Limited to the Amount I Have Paid into the Plan?

    Healthcare FSA s must adhere to the "uniform coverage" requirement. This means that a plan participant will have access to the entire elected amount from the very first day of participation during the plan year. The maximum amount of reimbursement ...
  10. Medical FSA While on Leave of Absence

    If you take a leave of absence while enrolled in the FSA plan, you have the option of either opting out or continuing in the Plan. If you elect to opt out of the plan, contact your benefits/human resources department to request this change. You may ...