Welcome to the Help Center

Popular Articles

  1. Automatic Contribution Increase

    Show Me How to Schedule a Contribution Increase If permitted by your plan, you can elect to automatically increase your contribution rate. From your Dashboard, choose "Change Contribution Rate" from the Contribution Rate tile: Next, c...
  2. Stockpiling of OTC Items With Your Medical FSA

    “Stockpiling” of OTC medications is not permitted, and expenses resulting from stockpiling are not reimbursable (i.e., there must be a reasonable expectation that such items can be used during the plan year). A product you’re purchasing should be fo...
  3. What Is COBRA And Who Is Covered?

    The Consolidated Omnibus Budget Reconciliation Act ( COBRA ) of 1986 requires employers (over 20 employees) to offer group insurance to employees that experience a qualifying event. Qualifying events often mean that an individual, spouse and family...
  4. Accessing Retirement Plan Highlight Report

    You can access your company's Plan Highlight (plan overview) in the   Plan Statements & Forms   section of the website.  To access the report you will need to:  Select Report Group - Plan Level Report  Select Report - Plan Highlight Enter da...
  5. Do Orthodontic Services Have to Have Been Incurred to Be Eligible for Reimbursement from a Medical FSA?

    No, they do not. Orthodontic expenses are reimbursed when actual payments have been made, even if the services have not yet been rendered. Orthodontic expenses typically are payable to the orthodontist at the onset of treatment or through an install...
  6. What is The Grace Period?

    A grace period is a timeframe in the new plan year during which you can incur new expenses and file claims. This timeframe, established by your employer, is up to 2½ months after the end of the plan year. If your plan year ends on December 31, and...
  7. Repayment of Coronavirus Related Distribution

    If you requested a distribution through the CARES Act Provision that permitted withdrawals due to hardship related to Coronavirus, you may repay all or part of the amount of a coronavirus-related distribution. Repayments must be made within three...
  8. What is a Prospectus?

    A prospectus is a document that is required by and filed with the Securities and Exchange Commission (SEC). A prospectus is issued to provide information about an investment and informs investors or potential investors about the risks involved with ...
  9. Multi-factor Authentication

    What is multi-factor authentication (also know as MFA)? Multi-factor authentication (MFA) is an added layer of online account security that couples a time sensitive one-time PIN (OTP) with standard login credentials (user ID and password).  ...
  10. HSA Savings Planning Tools

    We're here to help. A Health Savings Account, or HSA, is a savings vehicle that offers a tax-advantaged way to pay for current or future healthcare expenses. HSAs can be used to pay for eligible medical expenses as well as deductibles, co-insuran...