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  1. Monthly COBRA payments

    COBRA premiums are due the first day of the month but there is a 30 day payment grace period. Payments must be received or post-marked by the last day of the month in which they are due to avoid any lapses of coverage. We accept checks or money ord...
  2. When will I receive my Debit/Benefit Card?

    Your benefits card is good for 3 years. When your card is set to expire, a new card will be issued automatically. Your existing card will work through the end of the month in which it is set to expire, or until you activate your new cards.   ***Y...
  3. Resetting Your Login Credentials

    If you forgot your password to login to your online portal and have security questions on file, you will be able to reset your password by using the Forgot Password? Option on the login screen. Click the Forgot Password? link on the login s...
  4. HSA Rollover to Sentinel

    Guidelines for rolling funds from an existing HSA   You may choose to rollover assets from an existing HSA to your Sentinel HSA, but it important you understand some of the requirements when rolling assets in from an existing HSA.  A rollover fr...
  5. Accessing Retirement Plan Statements

    Sentinel will post copies of your quarterly account statement to the Plan Statements & Forms   section of the website. If an email address is on file, you will receive an email notification that your statement is ready to view and/or download. ...
  6. Vested Balance

    Vesting is your ownership in your retirement account balance. You are always 100% vested in your Employee Deferrals, Rollover Contributions and in the associated investment gains. However, money contributed by the Employer may be subject to a vestin...
  7. Replacing Lost or Stolen Cards

    You can report cards lost/stolen by logging into your online account at sentinelgroup.com to request new cards be issued. The card request options can be found under the Profile menu within your account and selecting Banking/Cards menu item....
  8. Rebalance - Conform to Target

    Show Me How to Rebalance My Current Contributions To manage your investments or contributions, choose Manage Investments from the Manage My Account menu. From here you can update your future investment elections by selecting Change Elect...
  9. May I use my Medical FSA to Reimburse My Spouse’s Medical Expenses, Even If He/She is Enrolled in A Different Health Insurance Plan?

    Yes, the FSA does not require that your dependents be covered under your health insurance plan. You can use your account to pay for eligible health care expenses for your family, regardless of the health insurance plan in which they are enrolled. ...
  10. Making A Non-Payroll Contribution - HSA

    Contributions to your Health Savings Account (HSA) is a great way to set funds aside for current medical expenses while also saving for expenses in the future. An HSA allows you to make contributions to help grow your savings, and if used for elig...