Welcome to the Help Center

Updated Articles

  1.  Navigating Your Online Account

    Review the guide below to get the most from your online account. For a quick highlight of commonly used features online click HERE . ...
  2.  Participant Website Navigation Guide

    View our Participant Website Navigation Guide to learn how to get the most from your online retirement account. ...
  3. Updating Contact Information

    Keeping your email address, mailing address and phone number up-to-date is important so we can quickly and easily contact you if you forget your password or to verify certain online account activity. You’ll also be required to participa...
  4.  Move Money

    Show Me How to Transfer Between Investments To manage your investments or contributions, choose Manage Investments from the Manage My Account  menu.  From here you can update your future investment elections by selec...
  5.  Move Money Within Your Account

    Review the guide below to learn more about the ways to move money between investments within your retirement account. ...
  6. Opting Out Of Your Retirement Plan

    Employers can automatically enroll employees in a plan, such as a 401(k) or 403(b), and place contributions deducted from employees’ paychecks into certain predetermined investments, unless the employees decide otherwise. Participants have the opp...
  7. In-plan Roth Conversion

    The American Taxpayer Relief Act signed into law in 2013 permits plans to adopt an expanded Roth in-plan conversion feature. If permitted by your plan document, this feature allows you to convert all or a portion of your pre-tax and traditional af...
  8. Paying Off My Loan Early

    Paying off your loan or making a one-time partial payment* is simple and can be initiated online. To generate the form needed and begin the process click here  or follow steps below. 1.  Complete the online loan payoff form .  Access the f...
  9. Account Access From Outside U.S.

    To ensure the security of Sentinel Group participants accounts, we have limited access to online accounts when outside of United States. If you are living or working abroad and require access your Sentinel account, you will need a VPN (Virtual Pri...
  10. Eligible Dependent Care Expenses

    Dependent Care Expenses  Eligible Expenses  Ineligible Expenses Day care Nursery school Day camp Babysitters Elder care Caregivers for a disabled spouse or dependent who lives with the participant Babysitti...