Welcome to the Help Center

Updated Articles

  1. Paying Off My Loan Early

    Paying off your loan or making a one-time partial payment* is simple and can be initiated online. To generate the form needed and begin the process click here  or follow steps below. 1.  Complete the online loan payoff form .  Access the f...
  2. Account Access From Outside U.S.

    To ensure the security of Sentinel Group participants accounts, we have limited access to online accounts when outside of United States. If you are living or working abroad and require access your Sentinel account, you will need a VPN (Virtual Pri...
  3. Eligible Dependent Care Expenses

    Dependent Care Expenses  Eligible Expenses  Ineligible Expenses Day care Nursery school Day camp Babysitters Elder care Caregivers for a disabled spouse or dependent who lives with the participant Babysitti...
  4. Beneficiary Designation

    A beneficiary is any person, trust, or entity that is designated by the financial account holder to receive some portion of the assets in the account after he or she dies. A primary beneficiary is simply first in line to receive the assets in th...
  5. Request For More Information

    Below is an example of a Request For More Information from a debit card transaction.  Please Note -   Specific documentation requirements as well as any additional claim detail notes will be included in the notification Failure to provide requ...
  6. Roth Contributions

    What is Roth? A Roth deferral is an after-tax contribution, which means you must pay current income tax on the deferral. Since you have already paid tax on the deferral, you won’t pay tax on it again when you receive a distribution of your Roth d...
  7. FSA Participant Guide

    Learn more about your FSA with our FSA Participant Guide .
  8. Uploading Claim Documentation

    Uploading additional documentation through your online account is the quickest and easiest way to provide supporting documentation for your claim. 1.  Once you are logged into your online account you will see that you have receipt(s) needed i...
  9. Personalized Investing FAQs

    What is Personalized Investing? Personalized Investing is a professionally managed, fully digital investment strategy that makes investing easier for you. Exactly as the name implies, personalized investing takes key financial and demographic d...
  10. What to do with your retirement account after you leave your job

    If you’ve lost your job, or are changing jobs, you may be wondering what to do with your retirement account. To help you make the best decision for you, we have provided a summary of advantages and disadvantages for each option to help you think a...