Welcome to the Help Center

Updated Articles

  1. Replacing Lost or Stolen Cards

    You can report cards lost/stolen by logging into your online account at sentinelgroup.com to request new cards be issued. The card request options can be found under the Profile menu within your account and selecting Banking/Cards menu item....
  2. Requesting Additional Benefits Cards

    You can request additional cards by logging into your online account at sentinelgroup.com .  The card request options can be found under the Profile menu within your account.   Hover over the Accounts Menu and select Banking/Cards from the p...
  3. Contributions to Plan After Termination

    While you may no longer contribute to your employer sponsored 401(k) or 403(b) plan once you leave  the company, your employer, in most cases, is still obligated to maintain it for  your benefit. There are some exceptions. If your company reti...
  4. Loan Balance After Termination

    The terms of your loan end the day you leave the company.  Therefore, the remaining balance may be deemed in default and taxable in the year the payments cease. To avoid your loan being reported as taxable income (and having the 10% penalty tax ap...
  5. Adding Direct Deposit Information

    Getting your funds via direct deposit is easy and a much faster way to receive your reimbursement.  1.   Once you are logged into your online account you will have a menu at the top of your account. Select Banking/Cards from the Accounts menu. ...
  6. Automatic Rollover IRA

    What is an automatic rollover IRA? An automatic rollover is a distribution of an account for terminated employees who have a balance below the plan's cash out threshold. Common cash out thresholds are $7,000 and $5,000. Please note that the emplo...
  7. HSA Rollover to Sentinel

    Guidelines for rolling funds from an existing HSA   You may choose to rollover assets from an existing HSA to your Sentinel HSA, but it important you understand some of the requirements when rolling assets in from an existing HSA.  A rollover fr...
  8. Opting Out of Personalized Investing

    When you have enrolled in a personalized investment strategy, your online account will display this under Manage My Account > Manage Investments. If you would like to opt out of your personalized investment strategy and choose your own investmen...
  9. How to access the mobile app

    Manage your health benefits on-the-go: 1. Download our Sentinel (FSA, HSA, HRA) Mobile App from the  App Store  or  Google Play Scan here to access App Store:  2.   Log in using your existing username and password Enab...
  10. Submitting a Wellness Claim

    Submitting your claim online is the quickest and easiest way to be reimbursed from your plan. You will know immediately that Sentinel has received your claim and you can upload the required substantiation right in your portal.  To ensure that your ...