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What is multi-factor authentication (also know as MFA)? Multi-factor authentication (MFA) is an added layer of online account security that couples a time sensitive one-time PIN (OTP) with standard login credentials (user ID and password). ...
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Last Updated: 05/21/2024
in FSA/HRA/HSA Medical FSA
Eligible medical expenses are those incurred primarily to alleviate or prevent a physical or mental defect or illness. They do not include expenses that are merely beneficial to general health, such as vitamins or a vacation. Qualified medical exp...
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Last Updated: 05/16/2024
in Benefits Card FAQ's
Merchant codes are set by the merchant account. We do not have the ability to change the merchant code. If you are purchasing an eligible item but your benefits card is not being accepted, please use an alternate form of payment and submit a claim...
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Last Updated: 05/16/2024
in Benefits Card FAQ's
No. Once you have set up a PIN, all cards on your account will use the same PIN. Likewise, if you change the PIN for your account, the PIN will change for all cards. ...
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Last Updated: 05/16/2024
in Benefits Card FAQ's
If your daycare provider does not accept credit cards, you can use an alternate form of payment and submit a claim for reimbursement through your online account. If your claim is submitted in good order by Wednesday at 5pm ET, your reimbursement w...
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Last Updated: 05/16/2024
in Benefits Card FAQ's
Your benefits card may only be used to purchase qualified expenses based on your employer's plan. Cash cannot be accessed from the card. If cash is the only acceptable form of payment for the qualified expense, you will need to pay for the expen...
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Your benefits card can be used for qualified medical expenses wherever Visa is accepted. In order for a purchase to be approved, the merchant must have a qualified merchant code for the plan. *International transactions may have different transa...
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Using your benefits card at the point of sale is an easy and convenient way to utilize your FSA funds. When the transaction goes through, it is not always clear what item or service was purchased. This is common when a provider can be used for v...
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Last Updated: 05/16/2024
in Benefits Card Card Activation
You can find your benefits card status easily through your online account at Sentinelgroup.com . The benefits card information can be found under the Profile menu within your account and selecting the Banking/Cards menu item. The Status can...
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Last Updated: 05/16/2024
in Benefits Card Card Activation
Benefits cards must be activated in order to use them for qualified medical expenses. Cards can be activated by calling 866-898-9795. You will need to have your card available at the time of authorization in order to validate the account. Card a...