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Popular Articles

  1. I Just Received My Bill For a Service From Last Year, Can I submit A Claim for Reimbursement?

    Expenses reimbursed under an FSA must be incurred during your period of coverage under that FSA. Expenses are treated as having been incurred when you are provided with the care or service, NOT when you are formally billed, charged or pay for the...
  2. I Need To Upload Additional Documentation To My Tuition/Fitness Claim. How Can I Do This?

    Once logged into your online account, claims needing additional information will be in the Tasks section of your Home page.  Click on the link in Tasks to be directed to the receipts needed page.  Once in the claim detail page, click on Upload a...
  3. Adding a Dependent

    Adding a dependent to your account will allow you to track claim expenses by each household member. You will need to add a dependent in order to submit claims for dependent care reimbursements. 1.   Once you are logged into your online account you...
  4. Changing Plan Contribution Amounts

    In general, you are not able to change your contribution amounts once the plan year has commenced. All elections must be made during the open enrollment period for your plan. You may only change your election during the plan year if you can demonstr...
  5. Cancelling Coverage

    COBRA coverage can be cancelled at any time. In order to cancel your COBRA coverage you must notify us in writing. Most participants choose to email our continuation of benefits team at cobra@sbgi.com . Please be sure to include your name, date of...
  6. Logging Into Your Commuter Account

    To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button. From the login box dropdown menu, select “FSA, HSA, HRA, Commuter Accounts”. Yo...
  7. Continuation of benefits through COBRA

    When a Qualifying Event occurs, qualified individuals may be eligible to continue coverage through COBRA. Coverage offered must be in line with the benefits offered to active/eligible employees. Separated employees are entitled to the same insurance...
  8. Claim Denial Letter - Example

    Below is an example of a Notification of Denied Claim. **Action Requied: If there are additional steps needed to approve or resolve your claim the instructions will be located under the ACTION REQUIRED section.  Please see help topics on Clai...
  9. Updating Your Notification Preferences - FSA/HSA

    You can choose how to receive notifications regarding claims, payments and debit cards through your online account .  Receive text alerts about your account through your mobile phone! You can configure which notification you would like to receive ...
  10. Mobile App - Retirement Accounts

    The Sentinel Group app gives you real-time access to your retirement account balances as well as the ability to process account transactions wherever you are.  Search for "Sentinel Retirement" and download the app from the iTunes App Store or Goo...