Welcome to the Help Center

Updated Articles

  1. How to add a transit card to Google Wallet?

    Use Google Wallet for transportation For some public transport systems, you can use Google Wallet to tap to pay for transportation at the fare terminal with a supported credit or debit card. For others, you can buy or save a transit pass to Goog...
  2.  How do I add my benefits card to my Apple Wallet?

    Adding your benefits card to your mobile wallet can make paying for eligible expenses faster, more secure, and contactless. With mobile payments, you don’t need to use (or even bring) your benefits card when you want to pay for eligible expenses. ...
  3.  Registering as a New User

    What you need to get started If you have never accessed your account you will need to register as a new user. In order to register you will need your Plan Access Code which will be provided to you by your employer.     ...
  4. Monthly COBRA & Direct Bill Payments

    COBRA and Direct Bill premiums are due the first day of the month but there is a 30 day payment grace period. Payments must be received or post-marked by the last day of the month in which they are due to avoid any lapses of coverage. We accept c...
  5.  Automatic COBRA & Direct Bill Payments

    You can set up automatic payments for your monthly COBRA or Direct Bill premiums that can be pulled from your checking or savings account. If you choose to set up automatic payments, an EFT (electronic funds transfer) will be drafted from your acc...
  6.  Register your COBRA or Direct Bill Account Online

    Once you receive your COBRA or Direct Bill package, you can register and enroll online. Check out our guide below to see how easy it is to set up your online account!   ...
  7.  Log In to your COBRA or Direct Bill Account

    To access your account online go to the Login menu and select COBRA & Direct Billing.  Enter Username and click Next. Enter password and click Sign In If you have not accessed your account online you wil...
  8. Benefit Card Mailing Information

    When you receive your benefit cards they will include the following enclosure:  Please be advised, by activating and using your benefit card, you agree to the terms of use. ...
  9.  Health Insurance 201

    Now that you've mastered the basics of health insurance, let's go one step further. Watch this short video to learn more advanced terms to help you make even smarter healthcare decisions.       ...
  10.  Health Insurance 101

    Confused by your health insurance options? Whether you're choosing a plan or trying to understand your benefits, knowing the key terms can make a big difference. Let's break them down together in this short video.       ...