Welcome to the Help Center

Updated Articles

  1. Card Activation

    Benefits cards must be activated in order to use them for qualified medical expenses. Cards can be activated by calling 866-898-9795.  You will need to have your card available at the time of authorization in order to validate the account. C...
  2. Setting a PIN on your account

    You may set a PIN for your benefits card by calling (866) 898-9795 . You will be required to provide some information to confirm that you are the cardholder. You will then be prompted to set your individual PIN number. Once you have set the ...
  3. When will I receive my Debit/Benefit Card?

    Your benefits card is good for 3 years. When your card is set to expire, a new card will be issued automatically. Your existing card will work through the end of the month in which it is set to expire, or until you activate your new cards.   ...
  4. Cards for Dependents

    Benefits cards are issued in the name of the account holder only. All cards issued will have the same name displayed. The benefits card is a signature-based debit card. Although any additional cards issued will have the account holder's name,...
  5. Replacing Lost or Stolen Cards

    You can report cards lost/stolen by logging into your online account at sentinelgroup.com to request new cards be issued. The card request options can be found under the Profile menu within your account and selecting Banking/Cards menu item....
  6. Requesting Additional Benefits Cards

    You can request additional cards by logging into your online account at sentinelgroup.com .  The card request options can be found under the Profile menu within your account.   Hover over the Accounts Menu and select Banking/Cards ...
  7. Required Minimum Distributions (RMDs) and Rollovers New

    If a rollover distribution is requested in a year when a Required Minimum Distribution (RMD) must be taken, no portion of the account is eligible for rollover until the RMD has been made to the participant for that calendar year. The distribution ...
  8. Transit Claims

    Transit reimbursement allows you use pre-tax salary dollars towards work-related commuting costs like transit passes and van-pools.  In 2024, this allows you to save: • Up to $315 (max) per month for van pooling and transit passes.&...
  9. Reviewing a Denied Claim

    If a submitted claim is denied you will receive a notification of denial by email directing you to view the details in your online account .  1.  Go to Message Center Once you are logged into your online account select Message Center fr...
  10. Roth (after-tax) Account or Pre-Tax Account

    The main difference between the pre-tax and Roth 401(k) is whether you pay taxes now (Roth) or at the time you withdraw the money (pre-tax). Use this calculator to help determine which type of retirement account may be the best option for your...