Welcome to the Help Center

Updated Articles

  1. Cancelling Coverage

    COBRA coverage can be cancelled at any time. In order to cancel your COBRA coverage you must notify us in writing. Most participants choose to email our continuation of benefits team at cobra@sbgi.com . Please be sure to include your name, date ...
  2. What if a claim I paid using my benefits card is later found to be ineligible?

    If your claim is found to be ineligible or we do not receive supporting documentation for the transaction as requested, Sentinel will ask you to pay the ineligible amount by sending a check made payable to: Sentinel Group 100 Quannapowitt Parkway...
  3. Services Outside the U.S.

    Medical services received outside of the U.S. are covered as long as they are eligible medical expenses and the documentation provides a service date, description of services rendered and charges. In addition, you must provide us with the current co...
  4. Required Minimum Distributions

    What are Required Minimum Distributions (RMDs)? Required minimum distributions, or RMDs, are congressionally mandated withdrawals from a qualified retirement plan. RMD rules dictate the minimum amount you must withdraw from your account every yea...
  5. What is the maximum transit benefit per month?

    For the year 2025 the maximum benefit for transit expenses is $325 per month. This amount resets each month but cannot be exceeded with pre-tax benefit. *Some employers offer a post-tax account to add funds to Benny Card for use after monthly max...
  6. Mileage and Parking for Medical Appointments

    If you are enrolled in a Medical FSA plan you may be able to be reimbursed for parking and mileage expenses incurred while receiving medical care. Mileage Reimbursement:   To claim mileage, you will need to submit a claim online (or use a claim...
  7.  Requesting a Distribution

    Requesting a distribution from your online account is done through your online account. Click HERE for the withdrawals page in your online account. You may also review the guide below to learn how to request a distribution from your retirement...
  8.  Requesting a Loan

    Show Me How to Request a Loan To request a loan from your retirement account with Sentinel Group, click  HERE  or follow these simple steps: (please note: these steps will only be available if your plan allows loans) 1.  To ...
  9. Status of Your Distribution Request

    Once your distribution request is submitted, it will route through a few review and processing steps. For transparency, we provide line of sight into their activities for you, directly on the Dashboard page of your online account.  All distributi...
  10. When Can I Withdraw Money From My Plan?

    There are a few scenarios in which you can remove the funds from your employer sponsored retirement plan.  Separation from Service Distributions after the age of 59 1/2 Hardship Distributions Birth or Adoption Required Minimum Distribution ...