Welcome to the Help Center

Updated Articles

  1. Declined Payments

    Common reasons for a purchase being declined include: There isn’t enough money in your account to completely cover the expense. Please note that if the amount swiped exceeds your available account balance, the transaction will be declined. For e...
  2. Logging Into Your Account

    To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button on the upper right corner. From the login box dropdown menu, select “FSA, HSA, H...
  3. FSA & HSA Eligible Expenses

    Eligible medical expenses are those incurred primarily to alleviate or prevent a physical or mental defect or illness. They do not include expenses that are merely beneficial to general health, such as vitamins or a vacation. Qualified medical exp...
  4. Transferring a 403(b) Contract With An Outside Vendor To Your Sentinel Account

    Transferring a 403(b) contract with an outside vendor to your account with Sentinel Group is as easy as 1, 2, 3. A 403(b) contract transfer is different from a rollover between retirement accounts. A rollover is a movement of one retirement acc...
  5. HSA Investment Options

    The Sentinel HSA is a simple way to create a smart HSA investment strategy. Once your account balance exceeds $2,000, you may allocate HSA funds to other investment options. We offer a choice of select investments options providing a broad range o...
  6. Resetting Your Login Credentials

    If you forgot your password to login to your online portal and have security questions on file, you will be able to reset your password by using the Forgot Password? Option on the login screen. Click the Forgot Password? link on the login s...
  7. Wellness Reimbursement Plan - General Info

    A Fitness Reimbursement Program pays you back for many of the most common health and fitness services and activities, such as gym memberships, personal trainers, sports classes, and more. Keep in mind that this program is not a pre-tax benefit acc...
  8. Submitting an Online Claim

    Submitting your claim online is the quickest and easiest way to be reimbursed from your plan. You will know immediately that Sentinel has received your claim and you can upload the required substantiation right in your portal.  To ensure that you...
  9. Setting Up Personalized Investing

    How do I set up my personalized investing strategy? It's easy! Follow the guide below and you'll be on your way:     ...
  10. HSA Investment Performance and Fact Sheets

    The Sentinel HSA is a simple way to create a smart HSA investment strategy. Your initial funds will be allocated to the HSA default fund, the HCB Interest Bearing Account. Once your account balance exceeds $2,000, you may allocate HSA funds to oth...