Welcome to the Help Center

Updated Articles

  1. How does a carryover work?

    Flexible Spending Accounts (FSAs) are use-it-or-lose-it meaning most plans require you to spend the money within the year. However, some plans offer a helpful carryover option allowing you to carry forward dollars from one plan year into the next....
  2. HSA+FSAs Explained

    Watch this short video to understand how to pair a Health Savings Account (HSA) with a Limited Purpose FSA. ...
  3. Your Financial Journey

    Sentinel's financial wellness program is designed to help you move forward and accomplish your goals. Watch this short video to learn more: ...
  4. FSAs Explained

    Do you ever worry about paying for medical expenses? Watch this video to learn about a benefit that can offer safety and peace of mind by helping cover these costs. The Flexible Spending Account or FSA is special savings account that helps you pay f...
  5. Loan Repayments

    If you decide to take a loan from your retirement plan, repayments will be made through payroll deductions. Your payment amount will be determined by the length of the loan and the frequency of your payroll.  If you choose to repay your loan earl...
  6. Brokerage Account Setup & Transfers

    If your plan allows for Brokerage Accounts and you would like to set one up, please contact the Service Center at 888-762-6088 for assistance.  If you already have a brokerage account set up, you are able to move funds from your retirement plan i...
  7. EBSA Disaster Relief Notice 2024-01

    Here is some background on the benefit plan guidance provided by the government: In late 2024 the Employee Benefits Security Administration (EBSA) and Treasury departments jointly issued a rule (referred to as the “Joint Notice”) extending cert...
  8. I Emailed My Claim Documents But I Am Still Being Asked For Claim Form?

    If your plan requires the claim form/application in addition to your online submission in order to process your claim you will receive this request.   Fitness - Claim can be submitted through online account. On the Home page, go to I Want To a...
  9. Online Claim Repayment

    Repaying ineligible expenses through your online account is the quickest and easiest way to reimburse your plan account.  1.  Once you are logged into your online account you will see that you have a repayment pending in the Tasks section on yo...
  10. Taking A Distribution From HSA

    The most common way to receive funds from your HSA is to submit an HSA Transaction for qualified expenses. You can do this through your online account or by using the HSA Debit Card. For information and instructions on submitting an HSA Transactio...